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apr 16 2007

JetBlue hanging up on customers?

Over at Gridskipper.com you'll find an interesting item about JetBlue. It says that the airline "has stopped taking customer calls -- if you ring JetBlue's toll-free number, an apologetic lady greeter says that they're not accepting new contacts due to high volume..." Read the whole post at Gridskipper.

Curious, I called JetBlue just now. I got through to a reservations agent within about eight minutes, which isn't too bad when compared with the hotlines run by other airlines. Perhaps the poor customer service earlier this morning was only a hiccup.

Tell us about your customer service experiences with various airlines during this storm and its aftereffects by posting a comment below.

One possible lingering problem: JetBlue's website is posting the following message: "Due to an unusually high email volume, you may not receive a reply for 5 - 7 business days." Wow!

JetBlue's reservations agents are famous because they work out of their homes instead of call centers. Perhaps the airline's roughly 1,000 agents aren't enough to handle a crisis?

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Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.

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